![]() Technet information is available at: Initiate Remote Assistance from a Command Line or a Script. The command line tool is MSRA (%windir%\system32\msra.exe). Microsoft Remote Assistance is also available via the command prompt. If the interface is properly pre-configured, the ‘novice’ user will merely need to accept the connection from their console. This yields a screen requesting the novice user’s computer host name or IP address. Then select the Advanced Connection option for help desk at the bottom of the panel. To offer assistance without an invitation via the GUI interface, the expert should click on the Help someone who has invited you option. NOTE: A novice can accept a remote assistance offer from an expert only if the associated Group Policy is enabled and the helper list is populated in advance. Some preconfiguration, as discussed in my prior blog, is essential. ![]() More powerfully, it is possible for the expert to offer remote assistance to the novice without the effort being initiated by the novice. You will need the invitation file stored by the requester, the email attached request, or in the case of Easy Connect, the password created by their requesting process.Ī thorough tutorial for initiating and requesting remote assistance can be found at SourceDaddy. The tutorial offers nicely cross-referenced content, including information regarding Windows 7, Vista and XP inter-connectivity and compatibility. Offering assistance is designed primarily as a response to someone requesting assistance, using the Help Someone who has invited you option. Users requesting assistance may save the invitation as a file, send an email, or from a Windows 7 platform use Easy Connect. To request assistance, select Invite Someone you trust to help you. To start Remote Assistance from the menu, click Start > All Programs > Maintenance and select Windows Remote Assistance. Remote Assistance was designed more for a standard user to request assistance than for an expert to offer assistance, though both approaches are attainable. With all these options open to you, experimenting with your remote desktop connections shouldn't be too difficult.From my prior blog article Enabling Windows 7 Remote Desktop and Remote Assistance, one needs to have remote assistance properly configured in order to offer or respond to a Remote Assistance request. And if you don't like the way the Windows sidebar displays, you can simply remove it and make your monitor to show up the way you want it. ![]() By navigating through the Windows side of the Remote Desktop Assistant setup, you can change various features, such as whether the Windows sidebar shows the name of the remote computer when you click on it or whether you have to enter a passphrase in order to allow printing. Perhaps you'd like to connect a different computer to each of the remotes, or perhaps you'd like to create a dedicated connection with your printer. On the subject of "experimenting," it is possible to play around with your setup to see how it works for you. Once you've got your view on your monitor, you can switch between multiple remote desktop connections just like you would in the real world, and you can experiment with different display configurations. Even so, there is not much to learn when it comes to using Remote Desktop Viewer: just click, drag, and drop your way through your chosen screen capture. ![]() In contrast, many people are intimidated by the Windows version of Remote Desktop Viewer, which is what rda is actually designed to run on Windows. The Windows version of Remote Desktop Assistant (rda) is relatively straightforward to use and understand. And with rda, you can even send and receive emails! With rda, you can set up a dedicated interface with your printer, scanner, or webcam, as well as create and configure the necessary connections between hardware, software, and other applications. It also sends Wake-on-Lan magic packets and performs connection monitoring. Remote Desktop Assistant (rdata) is a simple program designed to manage all of your Microsoft Remote Desktop connections.
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